Privacy Policy

01 Who We Are

Renew You Clinic is Pakistan's first physician-led peptide medicine clinic, founded by Dr. Abeeha Oza (MBBS, RCPI Diploma in Lifestyle Medicine). We operate from Shop #03, Plot #63C, Al Murtaza Commercial, Lane #03, Phase 8, DHA, Karachi, Pakistan.

Our website is located at renewyouofficial.com. For the purposes of this policy, "we", "us", and "our" refer to Renew You Clinic. "You" refers to any visitor, patient, consultation enquirer, quiz user, or customer.

02 Information We Collect

We collect information you provide directly and information generated automatically when you use our website.

Information you provide:

• Name, email address, phone number, and WhatsApp number when you submit a consultation booking or contact form
• Health and lifestyle information you enter into our Wellness Quiz
• Shipping address, billing details, and order history when you purchase supplements through our shop
• Any information you share via WhatsApp, email, or direct message with the clinic
• Communications and clinical notes arising from your in-person consultations with Dr. Abeeha Oza

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths on our website
• Referring URLs (how you arrived at our website)
• Cookie data and similar tracking technologies (see Section 7)

03 Health & Medical Data

As a medical clinic, we necessarily collect and process sensitive health information. This includes:

• Symptoms, health concerns, and medical history shared during consultation booking or in-person appointments
• Diagnostic test results processed through our partner Chughtai Lab
• Treatment plans, supplement protocols, and clinical notes created by Dr. Abeeha Oza
• Health profile data generated by your Wellness Quiz responses

04 How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm consultation bookings and respond to enquiries
• To provide physician-led care, including interpreting diagnostic results and creating personalised protocols
• To fulfil supplement orders, process payments, and arrange delivery
• To send you appointment reminders, order confirmations, and service-related communications
• To personalise your Wellness Quiz results and any follow-up recommendations
• To improve our website, services, and content based on aggregated usage data
• To comply with our legal and regulatory obligations as a medical practice
• To send marketing communications where you have given explicit consent, with the option to unsubscribe at any time

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

05 Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

• Chughtai Lab: When you undergo diagnostic testing as part of your care, the relevant identifying and clinical information is shared with Chughtai Lab for processing. Their own privacy practices apply to data they hold
• Payment processors: Payment card information is processed by our payment gateway providers. We do not store full card details on our servers
• Shopify: Our supplement e-commerce store is powered by Shopify. Customer order and billing data is processed under Shopify's privacy policy, which is available at shopify.com/legal/privacy
• Service providers: We may share data with trusted third-party providers who help us operate our website and services (hosting, email delivery, analytics) under strict confidentiality obligations
• Legal requirements: We may disclose information if required by Pakistani law, a court order, or regulatory authority, or to protect the rights, safety, or property of our patients, staff, or the public
• Referrals: With your explicit consent, we may share relevant clinical information with specialist physicians or other healthcare providers as part of your ongoing care

06 Online Shop & Shopify

Our supplement shop operates through Shopify. When you purchase from our shop, your order, payment, and shipping information is processed and stored by Shopify in accordance with their terms of service and privacy policy.

Information collected during a purchase includes your name, delivery address, email address, and payment details. This data is used to fulfil your order, communicate about delivery, and process any returns or refunds.

Shopify may use cookies and tracking technologies to support the shop's operation. You can review Shopify's privacy practices at shopify.com/legal/privacy.

07 Cookies & Analytics

Our website uses cookies — small text files stored on your device — to support essential functionality and to understand how visitors use the site.

Types of cookies we use:

• Essential cookies: Required for the website to function — session management, form submissions, and the Wellness Quiz
• Analytics cookies: We use analytics tools to understand aggregate traffic patterns, popular content, and navigation behaviour. This data is anonymised and not linked to individual identities
• Marketing cookies: Where you have consented, these enable us to understand the effectiveness of any paid advertising and to deliver relevant content

You can control and delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the website, though some features may be affected.

08 Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Clinical and medical records: Retained for a minimum of 7 years from your last consultation, in accordance with standard medical record-keeping practice in Pakistan
• Order and transaction records: Retained for 7 years for tax and financial compliance purposes
• Consultation enquiries not converted to appointments: Retained for up to 12 months, then deleted
• Wellness Quiz data: Retained in anonymised, aggregated form for service improvement; personally identifiable quiz data deleted within 12 months if no consultation follows
• Marketing consent records: Retained until you withdraw consent, then deleted within 30 days

09 Data Security

We take the security of your personal and health information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• Our website uses HTTPS encryption for all data transmission
• Access to patient records is restricted to Dr. Abeeha Oza and authorised clinic staff
• Payment processing is handled by PCI-compliant third-party providers; we do not store card details
• We review our security practices regularly and update them as technology and threats evolve

No method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@renewyouofficial.com.

10 Your Rights

You have the following rights regarding the personal information we hold about you:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete information be corrected
• Deletion: Request deletion of your personal data, subject to our legal and clinical record-keeping obligations
• Restriction: Request that we restrict how we use your data in certain circumstances
• Withdrawal of consent: Withdraw consent for marketing communications at any time by emailing us or using the unsubscribe link in any email we send
• Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days. In some cases, particularly for clinical records, certain legal obligations may limit our ability to delete data — we will explain this clearly if it applies.

11 Children's Privacy

Our website, services, and supplements are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at info@renewyouofficial.com and we will delete it promptly.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we do, we will update the "Last updated" date at the top of the page. We encourage you to review this policy periodically.

For material changes that significantly affect how we use your health or personal data, we will notify existing patients directly by email where possible.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us: